Returns & Refund Policy | Returns, Refunds & Order Support | MaxSehat

Returns & Refund Policy

Returns and Refund Information

At MaxSehat, customer satisfaction is important to us.

We strive to provide high-quality products and a positive shopping experience. This policy explains how returns, refunds, and product-related concerns are handled.

By placing an order through maxsehat.com, you agree to the terms outlined below.

Return Eligibility

Due to the nature of herbal wellness products, returns may not be accepted for products that have been opened, used, consumed, tampered with, or damaged after delivery.

To be considered for a return, products must generally be:

  • Unused
  • Unopened
  • In their original packaging
  • In resalable condition
  • Accompanied by relevant order information

Return requests should be submitted as soon as possible after delivery.

Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged during transit
  • Defective
  • Incomplete
  • Incorrect

Please contact our customer support team as soon as possible.

To help us investigate and resolve the issue efficiently, customers may be asked to provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging

Each case will be reviewed individually.

Non-Returnable Products

For safety, hygiene, and quality-control reasons, opened or used herbal wellness products may not be eligible for return unless required by applicable law.

Products that show signs of use, tampering, or improper handling may not qualify for return or refund consideration.

Refund Eligibility

Approved refunds may be considered in circumstances such as:

  • Verified damaged products
  • Verified incorrect orders
  • Verified missing items
  • Other situations reviewed and approved by MaxSehat

Refund approval is determined after review of the relevant information provided by the customer.

Refund Processing

If a refund is approved, processing times may vary depending on the original payment method, payment provider, banking institution, or other factors beyond our control.

Customers will be informed regarding the status of approved refund requests.

Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests may be accepted if order processing or shipment has not yet begun.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Refused or Unsuccessful Deliveries

If an order cannot be delivered because of:

  • Incorrect shipping information
  • Customer unavailability
  • Refusal of delivery
  • Failure to respond to courier communication

additional delivery arrangements or charges may apply where appropriate.

How to Request Support

For return, refund, cancellation, or order-related enquiries, please contact our customer support team through the Contact Us page.

Providing complete information helps us review requests more efficiently.

Fair Resolution Approach

Every customer situation is different.

Rather than relying solely on automated decisions, we aim to review concerns fairly, professionally, and reasonably while balancing customer satisfaction, product safety, and business responsibility.

Questions?

If you have questions regarding returns, refunds, cancellations, or product issues, please contact us through our Contact Us page.

We will be happy to assist you.

MaxSehat

Rooted in nature. Driven by wellness.